Last updated: 1 January 2023
Introduction
This website www.evo-scooters.co.uk is owned and operated by Evo Scooter® Ltd (“We“/”Us“/”Our“), a company registered in England and Wales under company number 12345678.
These terms and conditions (“Terms”) set out the rules and regulations for the use of Our Website.
Please read these Terms carefully before using the Website.
By accessing or using Our Website, you agree to be legally bound by these Terms and our Privacy Policy which is incorporated into these Terms. If you do not accept these Terms, please do not use Our Website.
We may update these Terms occasionally. The latest version will be posted on Our Website. Please check back frequently to stay informed of any changes. Your continued use after updates indicates acceptance.
Website Use
You agree to use Our Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Our Website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, disrupting the normal flow of dialogue, or violating any laws.
We reserve the right to remove any content from Our Website at Our discretion.
You must not:
- Copy or use any material on Our Website except as permitted under these Terms or with written permission from Us.
- Intentionally introduce any viruses, malware, spyware or similar into Our Website.
- Use scraping or similar data gathering techniques on Our Website without Our express written consent.
- Circumvent security, tamper with or access data not intended for you, e.g. hacking attempts, DDOS attacks.
- Impersonate any person or entity or falsely claim affiliation with anyone.
- Use Our Website for commercial purposes unless permitted by Us in writing.
Violations may lead to account termination and/or legal prosecution. We may also suspend or restrict access where necessary to protect Our Website, users, or others.
Our Website
We try to ensure information on Our Website is complete, accurate and up to date. However, content may occasionally differ from the actual product or details published by manufacturers.
We may correct errors or update Our Website without notice. We give no guarantees as to the completeness, accuracy or adequacy of any information on Our Website.
Content is provided for informational purposes – it should not be relied upon as definitive guidance for purchasing or other decisions. You bear all risks related to your use or reliance on Our Website content.
We reserve the right to change content, product availability, specifications, prices and offers at any time without notice. We endeavor to keep Our Website up to date but do not guarantee this.
Any weights, dimensions, capacities or specifications provided should be considered approximate only unless stated otherwise.
Visual content like images or videos are for illustrative purposes only and may differ slightly from the actual product. Product colouration is limited by photography lighting and your own device settings.
From time to time, Our Website may promote special offers and deals from selected third parties or Our partners. We are not responsible for the quality, reliability or integrity of such offers.
Our Website contains links to third party sites over which We have no control. We are not responsible for their content, practices, operation, use of cookies or privacy policies. We provide such links solely for your convenience. You access them at your own risk and make your own assessment of them.
Purchasing from Our Website
Placing Orders
We provide an online checkout process that allows you to purchase products from Our Website. By placing an order, you agree to the sale under these Terms and that you are 18 years or older.
We will confirm receipt of your order by email after payment. This is when your contract with Us becomes legally binding. You must inform us promptly if you have not received such confirmation.
You will have an opportunity to review and change your order during checkout. Please ensure details are correct before submitting as we cannot accept liability for any incorrect information.
We only provide orders for delivery within the UK unless otherwise quoted. Your total order price will include delivery costs where applicable.
Our prices include VAT but exclude any other taxes or duties which must be paid by you if applicable.
Promotional offers cannot be used together or in conjunction with any other offer unless stated otherwise.
Availability of products is subject to change without notice. We reserve the right to decline or cancel orders where product is listed incorrectly.
If we are unable to fulfil your order, we will notify you and refund any payments made for that item. This shall not affect the remainder of your order. We shall not be liable for delays or failure to deliver where it is outside of Our control.
Payment
All payments must be made online using a valid debit or credit card registered in your name and completed by you.
Your payment card details are encrypted and sent securely to our PCI-compliant payment processor. We do not store your payment information ourselves.
You must notify us of any changes relating to the payment details provided as soon as possible.
We reserve the right to verify the identity of the payment cardholder by requesting appropriate documentation to protect against fraud. Your order may be cancelled if we are unsuccessful in doing so.
Delivery
Delivery costs and timeframes will be detailed during checkout based on your location. Unless otherwise quoted, standard delivery is between 3-5 working days from the date of order confirmation.
We use trusted third party couriers for deliveries. On dispatch of your order, we will send tracking information and estimated delivery timeframes to the email address registered with your order.
It is your responsibility to ensure someone is available to receive and sign for the delivery. If no one is available, the courier may leave a card for you to rearrange delivery or collect from their local depot.
By confirming your order, you are confirming:
- Someone will be available to accept delivery
- Delivery personnel can safely access the delivery address
Failure to accept delivery may result in your order being returned, delivery charges reapplied, payment taken again, or loss of refund eligibility.
We only deliver within the UK unless otherwise stated. Any deliveries outside the UK may be subject to import duties levied once the package reaches its destination. You are responsible for payment of any such import duties. Please contact your local customs office for further information before placing your order.
We shall have no liability for late deliveries beyond Our control, including delays by couriers or import authorities.
Deliveries should be thoroughly checked by you at the earliest opportunity for any damage, discrepancies or faults. You must notify us within 3 working days of any issues, providing details.
If no issues are reported, we shall assume the order was delivered successfully and without problems.
Risk and Ownership
All products remain Our property until successfully delivered.
Ownership of the products transfers to you once we have received full payment from you and successfully delivered them to the address provided.
Returns and Refunds
If you change your mind or are unsatisfied with your purchase, you may be eligible to return it in line with Our Returns Policy below.
Where eligible, items can be returned in original packaging within 30 days of delivery for a refund or exchange. You must have proof of purchase.
Goods should be returned unused, in their original unopened packaging, with any labels still attached. Please take reasonable care of products while they are in your possession.
You are responsible for the costs and risk of returning any items to us. We recommend using recorded delivery.
Faulty or Damaged Goods
You are entitled by law to a refund or replacement product if goods purchased from Us are faulty or damaged.
You must notify us within 3 working days of receipt if you believe goods are faulty or damaged. Email us at [email protected] including your order number, photos of the damage/fault, and return delivery address. We shall bear the costs for returning faulty goods.
Where a replacement is unavailable or impractical, we shall refund you the full purchase price plus any standard delivery charges already paid.
The faulty or damaged product must be returned to us within 14 days for inspection. We reserve the right to inspect damaged or faulty goods. If we find no fault, we may return the goods to you at your cost and will not process a refund or replacement.
Your refund or replacement may be withheld if:
- The product has been damaged after delivery, either intentionally or due to not taking reasonable care with it.
- The damage has been caused wholly or partly by deliberate actions, negligence, improper use, alterations or incorrect storage/handling conditions after delivery.
- The product has not been installed, used or maintained in accordance with manufacturer’s instructions or safety warnings.
- The fault is due to normal wear and tear.
Change of Mind Returns
If you change your mind or are unsatisfied, you can return goods to us within 30 days for an exchange or refund.
Refunds must be processed back to the original payment method used for the order. Please note, it may take several days for the refund to show in your account.
Exchanges are only offered where the alternative size or product is still available. You will need to place a new order for any exchange and cover costs for returning the original item to us.
We shall refund the price paid for the returned goods to you, but we shall not refund any delivery costs associated with the order unless the goods were faulty or damaged upon delivery.
The goods must be returned to us in their original condition, packaging, and a resalable state for a refund or exchange. This includes any accessories supplied.
Goods that have been worn or used beyond what is reasonably required to confirm fitness for purpose are not considered re-salable. Do not put labels directly onto products as this may affect their re-sale.
Undergarments, pierced jewellery, cosmetics, hygiene products and other final sale items cannot be returned if unsealed or used, unless faulty.
You remain liable for the goods until we receive them back. Please use recorded delivery and obtain proof of postage.
Refunds, whether for faulty/damaged goods or change of mind, can only be processed back to the original payment method used for the order.
Please allow up to 14 days for refunds to be applied.
We reserve the right to determine whether to offer an exchange, credit note or refund in exceptional circumstances.
Liability
Nothing in these Terms shall limit or exclude liability for death or personal injury from negligence, fraud or fraudulent misrepresentation or for any other liability which cannot by law be excluded or limited.
Subject to the above, in no event shall We be liable for any of the following losses or damage arising from these Terms or use of Our Website:
- Indirect or consequential losses
- Loss of profits, revenue, reputation, anticipated savings, data, opportunity or goodwill
- Loss of use, time or other intangible assets or losses that are not reasonably foreseeable
Our maximum liability to you arising out of or in connection with these Terms (whether in contract, tort (including negligence) or otherwise) shall not exceed the total amount paid by you under these Terms in the 12 month period prior to such liability arising.
We provide services and products to you only for domestic and private use. You agree not to use our products for any commercial or business purposes.
We shall not be liable for any loss, damage or issues caused by your failure to follow manufacturer’s instructions or recommendations at any point.
You shall be required to reimburse or compensate us for any losses caused by you or resulting from your breach of these Terms.
External Links
To provide increased value and convenience to Our users, Our Website may contain links to external websites or third party content over which We have no control.
You acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage, loss or offence caused by or in connection with use of or reliance on any external sites.
Intellectual Property
The intellectual property in Our Website and its content belongs to Us or our third party licensors. This includes trademarks, service marks, trade names, fonts, copyright works, database rights, patents, design rights, confidential information, inventions, know-how and trade secrets.
You do not acquire any rights in Our intellectual property under these Terms. Limited permission to access intellectual property is granted solely for evaluating Our products and services.
You may not copy, distribute, transmit, modify, publish, create derivative works or otherwise use Our intellectual property except as expressly permitted under these Terms or with prior written consent from Us.
Personal Data
Any personal data you provide to Us via Our Website will be collected and processed in line with Our Privacy Policy.
Disclaimers
You understand that We cannot and do not guarantee or warrant that any content on Our Website will be free from viruses, infections, trojan horses, worms or anything else harmful.
While we take reasonable security precautions, Our Website is provided “as is” without any warranties, guarantees or representations of any kind.
To the maximum extent permitted by law, we explicitly disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
Opinions expressed by users do not represent Our views.
Indemnity
You agree to fully indemnify, defend and hold Us harmless from and against all claims, liability, loss, damage or costs arising from any breach by you of these Terms.
This includes your improper use of Our Website or products, intentional misconduct, negligence or infringement of any part of these Terms.
This indemnification applies to direct, indirect, consequential, special, exemplary or punitive damages, losses or expenses suffered by Us and any third parties.
Force Majeure
We shall not be liable for delays or failures relating to events beyond Our reasonable control, such as extreme weather, natural disasters, war, criminal acts, virus epidemics/pandemics, system outage, telecommunications failures, governmental acts or collapse of buildings.
Changes to these Terms
We reserve the right to amend, update or change these Terms at any time without prior notice. We will clearly indicate such changes by updating the “Last Updated” date at the top.
Your continued use of Our Website after changes becomes effective shall constitute your acceptance of the revised Terms. If you do not agree, you should cease using the Website.
Termination
We reserve the right to deny you access to the Website where we reasonably believe you have breached these Terms, with or without notice. This may include terminating your user account.
Assignment
You may not assign or transfer any rights under these Terms without prior written consent.
Severability
The invalidity or unenforceability of any part of these Terms shall not affect the remaining provisions which shall continue in full force.
Governing Law
These Terms shall be governed by English law. You agree to non-exclusive jurisdiction of English courts.
Enquiries
Please contact Us at [email protected] for any enquiries regarding these Terms.