At Evo Scooter®, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.
Who We Are
Evo Scooter® is a leading electric scooter brand based in the UK. We design and sell a wide range of e-scooters for kids, teens, adults and commuters.
We are the data controller for the personal data we collect. Our registered office address is 123 Evo Street, London, EC4M 5RF.
What Data We Collect
We collect different information about you for the following purposes:
Purchasing our products
- Account details – such as your name, email address, delivery and billing address when you create an account with us.
- Transaction details – we store transaction details from your purchases including what you bought, when and where to.
- Payment card information – your payment card number and expiry date are collected by our PCI-compliant payment processor when you make purchases. We do not have access to your full card details.
Website interactions
- Website usage – we use cookies and analytics tools such as Google Analytics to collect information about how you use our website. This includes your IP address, pages visited, browser type and search queries.
- Account details – if you create an account, we store your name, email, address and account preferences.
- Newsletter – we store your email address when you sign up to our newsletter.
- Contact forms – we collect information such as your name, email address and any other details you provide when you contact us via email or our website forms.
Social media
- We have a presence on social media platforms such as Facebook and Twitter. We collect information when you publicly interact with our pages or accounts, such as liking or commenting on our posts.
- If you use social logins such as Facebook Connect, we receive your name and email address to facilitate this.
Surveys
- Occasionally we collect information through voluntary customer surveys. If you participate, we will only use this information in aggregate, non-identifiable forms.
How We Use Your Data
We only use your personal data for specific purposes outlined in this policy. The main uses of your data are:
- Providing products and services – such as processing orders, delivering products, providing customer service and facilitating payments.
- Administering your account – providing you with a personal account section and using data for identity verification.
- Marketing communications – providing newsletters, offers and promotions for products and services we think will interest you. You can opt-out at any time.
- Website improvement – metrics tools like Google Analytics help us understand how our customers interact with the website and improve its performance.
- Legal obligations – ensuring compliance with applicable laws and regulations.
- Security – detecting, preventing and responding to fraud, intellectual property infringement and other security breaches.
Who We Share Data With
We only disclose your personal data to:
- Service providers – third parties who assist us in our operations and providing services, such as payment processors, delivery companies, marketing providers and IT support.
- Professional advisors – such as lawyers, accountants and insurance providers.
- Law enforcement and regulatory bodies – to comply with any legal obligation or court order.
- Potential sale of the business – your personal data may be transferred if we sell part or all of our business. We will inform you in advance if this occurs.
We do not sell, rent or lease your personal data to third parties. We only share it with your consent or for legitimate business purposes as outlined above.
How Long We Retain Data
- Account information – we store your account data for as long as your account remains active. Inactive accounts are deleted after 12 months.
- Marketing data – we retain your marketing preferences as long as you remain subscribed and remove it when you unsubscribe.
- Transaction data – we are legally required to retain transactional records for 7 years for tax audit purposes.
- Website visitor data – aggregated website metrics are retained for a maximum of 24 months.
Your Privacy Rights
You have the following rights when it comes to your personal data:
- Right of access – you can request copies of your data and details on how we use it.
- Right of rectification – you can request us to update or correct any inaccurate data.
- Right to erasure – you can ask us to delete your personal data.
- Right to restrict processing – you can ask us to restrict how we use your data.
- Right to object – you can object to us using your data for marketing or other purposes.
- Right to data portability – you can ask for a copy of your data in a common format.
To make a request regarding your data, please contact our Data Protection Officer at [email protected]. We will respond within 30 days.
Transferring Your Data
We only store or transfer your data within the UK and European Economic Area (EEA).
We do not transfer data to countries outside of the EEA unless those countries provide an adequate level of protection or we have specific contracts in place such as standard data protection clauses.
Security of Your Data
We use administrative, organizational, technical and physical safeguards to protect your personal data from unlawful or unauthorized processing and accidental loss, damage or destruction.
Measures include access controls, firewalls, encryption, anti-virus/malware and secure backup systems.
Use of Cookies
Our website uses cookies which are small text files placed on your device while you visit a website. We use them in order to provide our services and functionality on the website.
You can disable cookies in your browser settings but the website may not function as intended.
Marketing Communications
We only send you marketing emails, mailers or ads if you consent to them. You can unsubscribe at any time via links in emails or your account.
You can also opt-out of email marketing by contacting us at [email protected].
We do not share or sell your email address or other data with third party marketers.
Third-Party Websites
Our website contains links to other sites such as social media. We are not responsible for the privacy policies or practices of third-party sites.
Children’s Privacy
Our website is not intended for children under age 13. We do not intentionally collect personal data from children.
If you believe we have mistakenly collected information, please contact us and we will remove it. Parents can also contact us to request their child’s data is removed.
Your Consent
By using our website, creating an account, making a purchase or providing your information, you consent to this privacy policy.
We reserve the right to amend the policy at any time. We will alert you to material changes by updating the last updated date below. Your continued use after a change indicates your agreement to the changes.
Contact Us
If you have any questions about our privacy policy or use of your data, please contact:
Data Protection Officer
Evo Scooter®
123 Evo Street
London
EC4M 5RF
Email: [email protected]
Last updated: 1 January 2023